Cashback
EMME Cashback Program β Frequently Asked Questions
Our cashback program is run with our partner Fondue (getfondue.com), which issues and manages cashback rewards on our behalf. EMME handles your order; Fondue handles your reward.
πΈ Eligibility
Q: How do I qualify for cashback?
Sign up through the pop-up on our site, then use the special link we email or text you to place your order. Qualifying orders placed through that link earn the cashback amount shown in your signup offer (currently 20% of your order).
Q: I signed up but never received a discount code. Why?
This offer is cashback, not an upfront discount. After your qualifying purchase, look for an email from Fondue to redeem your cashback: complete the short redemption form and choose your reward.
Q: Can I use a discount code instead of cashback?
Yes. Email us at care@emmemama.com soon after placing your order, and we'll cancel the cashback offer and apply your discount code instead. Cashback and discount codes can't be combined.
β³ Timing & Redemption
Q: Why is there a waiting period?
Your reward becomes active 30 days after your order is marked delivered. This lets the 14-day refund window close and gives time for any refund to be processed before the reward is released. If you return items for a refund, your cashback is adjusted accordingly. Exchanges don't affect your cashback.
Q: When will I get my gift card or Visa prepaid card?
You'll receive the details as soon as you confirm your reward choice. The card activates 30 days after your order is marked delivered.
π Gift Cards & Visa Prepaid Cards
Q: How do I use my EMME gift card?
Enter the gift card number from your email at checkout on emmemama.com, using the same email address as your original order.
Q: Where can I use my Visa prepaid card?
Anywhere Visa debit cards are accepted.
Q: Where do I find my Visa prepaid card details or balance?
Fondue emails you a secure link to your card details and balance. If you can't find it, contact Fondue at support@getfondue.com (include the last 4 digits of your card for balance questions).
Q: My Visa prepaid card was declined. What now?
Check that the card has enough balance and that your name, billing address, and card number are entered correctly. Still stuck? Email Fondue at support@getfondue.com.
β Still have questions?
Questions about your order or eligibility: care@emmemama.com
Questions about your reward card: support@getfondue.com
