Shipping/Return Details

• Free shipping on all US orders $200+.
• Orders placed before 12:00 PM ET ship the same business day; orders placed after ship the next business day.
• We ship from our New Jersey warehouse using USPS and UPS. Standard delivery takes 3–7 business days, depending on the shipping option you choose at checkout.

Exchanges — our Beyond Nine Guarantee

You have 270 days from delivery to exchange for a different size or style, and exchanged items can be worn and washed. Exchanges on eligible US orders are free: we send a prepaid return label and ship your replacement at no cost. Start an exchange in our returns portal. The portal handles requests automatically for 30 days; after that, email care@emmemama.com and we'll take care of you.

Refunds

You have 14 days from delivery to request a refund. Items must be unworn, in original condition with tags attached (one gentle wash following our care instructions is OK). Refunds are issued to your original payment method for the purchase price minus an $8.95 return label fee and a $5 per item restocking fee. Original shipping costs are non-refundable. We'll email you once your return has been received and inspected; your bank may take a few extra days to post the refund.

Returned items with pet hair or scents can't be accepted and will be shipped back at your cost.

Damages and issues

Please inspect your order when it arrives and contact us right away if an item is defective, damaged, or wrong. We'll cover all shipping costs to make it right.

Non-returnable items

Final sale items and gift cards can't be returned. Preloved items are eligible for exchange or store credit only.

International shipping

All international orders are "Direct Duties Paid": duties are included in your shipping cost, so there's nothing extra to pay on delivery.

Questions? Email care@emmemama.com.