RETURNS &
EXCHANGES
MADE EASY
INTIATE A RETURN
Our Sizing & Happiness Guarantee
Worried about the fit? Don't be. We know buying maternity wear online can be tricky—your body is doing amazing things and changing every day! We want you to love your Emme Mama pieces, so we’ve made our process simple and risk-free.
The "Perfect Fit" Exchange (Our Recommendation!)
Need a different size or color? We cover the shipping. To ensure you get the right fit for your growing bump, we offer free exchanges and waive return shipping for exchanges and store credit orders on all eligible US orders.
For returns for refunds, we charge $8.95(for the return label) + $5 per item restocking fee to cover steaming, folding, and readding to stock.
What’s your return and
exchange policy?
14
You have 14 days from delivery
to return your items.
30
You have 30 days from purchase
to exchange your items.
To help us minimize waste and keep our clothes in circulation for other mamas, please ensure items are:
Unworn, unwashed, and in original packaging with tags attached.
Pet-Friendly Tip: Please try on items in a pet-hair-free zone. We want every mama to receive a pristine package, so items with pet hair or scents unfortunately cannot be accepted.
Prepaid Shipping Labels are available for $8.95.
Returned items for refunds incur a $5 restocking fee per item, which is deducted from your refund. This covers processing, steaming, and folding of the garment. Preloved items are only available for exchange or store credit only
Common Questions
What if I received a damaged or wrong item? Oh no! Please inspect your order as soon as it arrives. If something is wrong, email us immediately at support@emmemama.com so we can make it right. We will cover all shipping costs to fix our mistake.
What items are non-returnable?
Sale items marked "Final Sale"
Gift cards.
Preloved items (Eligible for exchange only).
STEPS TO RETURN OR EXCHANGE:
1
2
3
Visit the Returns Portal
Select Your
Option:
Pick whether it’s a return or exchange, answer a few easy questions, and you can get started
Pack & Ship:
If prompted to return your items, pack them in a box and attach the shipping label. Hand it over to your carrier, and we'll take care of the rest. Be sure to ship the return within 14 days. Labels expire within 14 days of receipt.
HOW LONG DOES IT TAKE TO PROCESS A RETURN?
We're dedicated to processing your requests as quickly as possible. You'll receive an email confirmation once the exchange or refund has been initiated, generally within 24 hours or less.
INTIATE A RETURN
Our Sizing & Happiness Guarantee
Worried about the fit? Don't be. We know buying maternity wear online can be tricky—your body is doing amazing things and changing every day! We want you to love your Emme Mama pieces, so we’ve made our process simple and risk-free.
The "Perfect Fit" Exchange (Our Recommendation!)
Need a different size or color? We cover the shipping. To ensure you get the right fit for your growing bump, we offer free exchanges on all eligible US orders.
What’s your return and
exchange policy?
14
You have 14 days from delivery
to return your items.
30
You have 30 days from purchase
to exchange your items.
To help us minimize waste and keep our clothes in circulation for other mamas, please ensure items are:
Unworn, unwashed, and in original packaging with tags attached.
Pet-Friendly Tip: Please try on items in a pet-hair-free zone. We want every mama to receive a pristine package, so items with pet hair or scents unfortunately cannot be accepted.
Prepaid Shipping Labels are available for $8.95.
Returned items for refunds incur a $5 restocking fee per item, which is deducted from your refund. This covers processing, steaming, and folding of the garment. Preloved items are only available for exchange or store credit only
Common Questions
What if I received a damaged or wrong item? Oh no! Please inspect your order as soon as it arrives. If something is wrong, email us immediately at support@emmemama.com so we can make it right. We will cover all shipping costs to fix our mistake.
What items are non-returnable?
Sale items and "Final Sale" items.
Gift cards.
Preloved items (Eligible for exchange only).
Don't Just Take
Our Word For It
My first pair had loose threads and customer service was amazing.
- Roseann W.
I had a problem with one pair (too short in the legs) and they replaced it for free.
- Elizabeth R.
What’s your return and
TAKE OUR SHADE MATCHING QUIZZES
Find your shade by taking one of our quizzes, created by Bobbi.
TAKE OUR SHADE MATCHING QUIZZES
Find your shade by taking one of our quizzes, created by Bobbi.
TAKE OUR SHADE MATCHING QUIZZES
Find your shade by taking one of our quizzes, created by Bobbi.
Our support team is always here to help with any issues that might come up, and we are just an email away:
care@emmemama.com