Refund policy

You should receive your order between 3-7 business days after it is placed.

We have a 14-day return policy, which means you have 14 days after receiving your item to request and ship back your return.

If your order is not postmarked within 14 days of receiving it, you will not be eligible to receive the full refund amount. 

To start a return, you can visit our return portal .

We charge $8.95 for a prepaid shipping label(waived is exchange or store credit)
Return Shipping labels expire in 14 days. 

Returned items incur a $5 restocking fee/item, which is deducted from your refund. This covers processing, steaming, and folding of the garment. Preloved items are eligible for exchange or store credit only

We reserve the right to refuse returns if any items are returned in an unsatisfactory condition — for example, if items are stained, damaged, worn, or have odors.
However, we understand that some natural fibers like linen may feel slightly coarse before the first wash. To help you enjoy your purchase comfortably, we allow one gentle wash before wear without voiding your eligibility for return.
To qualify:
• The item must be otherwise unaltered.
• The wash must follow our care instructions (gentle cycle or hand wash, hang dry only).
• The return must still be initiated within the standard return window.
If you’re ever unsure whether your item qualifies, please contact our care team before returning.

support@emmemama.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will pay for shipping costs in these situations.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on final sale items, or gift cards.

Exchanges
The fastest way to ensure you get what you want is to initiate the return process for the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded your original payment minus the shipping cost. Please remember it can take some time for your bank or credit card company to process and post the refund too.