Shipping policy

Shipping policy

Shipping and delivery

Shipping is free for orders in the USA that cost more than $200.

We send orders from our warehouse in New Jersey. We use USPS and UPS. We send orders from Monday to Friday.

  • If you order before 12:00 PM ET, we send your order on the same business day.
  • If you order after 12:00 PM ET, we send your order on the next business day.

Standard delivery takes 3 to 7 business days. The time changes with the shipping option that you select at checkout.

We send you emails with tracking data for your order.

Changes and cancellations

To change or cancel an order, do one of these steps immediately:

  • Send an email to support@emmemama.com.
  • Change the order in the Shop app.

After we send your order, you cannot change it. You must use a return or an exchange.

International orders

International orders are “Direct Duties Paid”. The shipping cost includes the duties. You do not pay more when you receive the order.

Exchanges (Beyond Nine Guarantee)

You can exchange an item for a different size for 270 days after delivery. For eligible orders in the USA, we pay the shipping cost in the two directions.

Returns for a refund

You can return an item for a refund for 14 days after delivery.

We remove these fees from the refund:

  • $8.95 for the return label.
  • $5 for each item.

An item that you return for a refund must:

  • Not be worn.
  • Have all its tags.
  • Be in its initial condition.

You cannot return final sale items or gift cards. You can exchange preloved items or get store credit for them.

We do not refund the initial shipping cost.

To start a return or an exchange, go to emmemama.com/pages/returns-exchanges.

Damaged, defective, or incorrect items

We pay all shipping costs for:

  • Defective items.
  • Damaged items.
  • Incorrect items.

If you find a problem, send an email to support@emmemama.com immediately.